Help zone

Are there shipping charges?

• Yes, we ship UPS, USPS, and use various freight shippers.

Can I place an order by telephone?

• Yes, place your order over the phone with our customer service representatives. Normal business hour: M-F 7am-5pm PST.
• Call us at 1.866.332.7018

Do you have a minimum order?

Yes, we have a minimum order of $35.

Will I be charged sales tax?

No sales tax is charged.

What payment methods does Weldsafe accept?

• We prefer PayPal online payments but also accept Visa, MasterCard, Discover, American Express, & U.S. Postal Service Money Orders.
• U.S. Postal Service Money Orders may be made out and sent to:



Quimby Corporation

3030 NW 29th Ave

Portland, Oregon

97210, USA



• No Cashiers Checks, Certified Checks, C.O.D. orders, Purchase Orders, Personal Checks or Company Checks will be accepted
• For more information, please call us toll-free at 1-866-332-7018 during business hours (M-F, 8am-5pm PST) for assistance.

Is my credit card information secure on the Weldsafe Checkout Page?

All transactions on the site are secure. We use Secure Socket Layer (SSL) 128 bit encryption to secure all transactions. Weldsafe respects the privacy of all our customers and all purchase information is kept strictly confidential. Weldsafe will never sell your information for marketing purposes, nor will we share your information with another company.

Do you sell gift certificates?

We plan to add this feature very soon. When we do, they may be purchased in $50, $100 and $500 increments. Gift Certificate codes will be sent by email only, and will be sent to your recipient immediately upon order. The Gift Certificate must be purchased AND redeemed online only. Gift Certificates cannot be used toward telephone orders or on special order items.

How long will it take to receive my order?

Most orders will be delivered to your location within two to five business days via standard ground shipment. Orders placed online will receive email shipping and tracking information.
If there are delays caused by circumstances beyond freight co. control (weather delays, businesses that are closed, street closings, etc), the package will be delivered as quickly as possible.

Do I need to sign for my delivery?

Weldsafe requires signature on all machines, as well as packages with a total value exceeding $500. You may request that your delivery signature requirement be waived by entering a special request in the "Comments" section of our order form, or by making a special request by telephone before the order has shipped. Weldsafe cannot take responsibility for missing or damaged packages delivered without a signature at the request of the customer.

What if my order is damaged?

Seller is not responsible for any freight damaged merchandise, however we are available to assist in shipping damage issues.

What is your return policy?

• Our goal is to provide 100% Customer Satisfaction. If you are not satisfied with your purchase please contact us for a Return Goods Authorization.
• If an RGA is issued:
  • The Buyer will be responsible for return freight charges, and a 20% restocking charge.
  • All goods must be returned in resalable condition, shipped in their original packaging and include all owners manuals, spare parts kits or other accessories included in the original shipment.
  • Welding machines, electronic welding hoods and power tools are returnable on a case by case basis.
  • Seller is not responsible for any freight damaged merchandise, however we are available to assist in shipping damage issues.
• All items are returnable within 10 business days of reciept of delivery.

What if there is a problem with my order?

Any problems or concerns that you may have with your order must be reported to Weldsafe no later than 10 calendar days after receipt of delivery. The number of days will begin with the date of delivery as reported by the freight carrier used by Weldsafe to ship your merchandise. All issues reported after 10 calendar days of receipt of delivery will be taken on a case by case basis.

What if my machine is defective?

The customer may contact Weldsafe about a defect within 10 days of receipt of delivery. The customer will have two choices:

• Take the defective machine to an Authorized Factory Service Facility for warranty repair
• Ship the machine back to Weldsafe in exchange for a new machine of the same model.
• The customer MUST have a Weldsafe-issued "Return Goods Authorization" number, the machine must be in original packaging, and the customer is responsible for any freight charges back to Weldsafe.
• A new machine will not be shipped until the malfunctioning machine is received and inspected by Weldsafe.

What if my welding machine needs repair?

We will happily provide you with the repair facility nearest you. If you are in the greater Portland, OR area, we can repair your unit for you.

Do you sell used equipment?

All equipment featured on Weldsafe is factory-new. Weldsafe does not sell any used or reconditioned products. However, contact our parent company Quimby Corporation at 1.800.743.1109 for pricing and availability of used or reconditioned products.

Is there someone I can talk to live?

Yes, Weldsafe's phones are always answered by a live person during normal business hours.
We may be reached by phone M-F 8:00am to 5:00pm PST at (866)332-7018.

Do you accept International orders?

Weldsafe ships all over the world as shipping methods allow.
Please Note: Weldsafe only accepts Paypal and U.S. billed credit cards (requires both a billing address & CCV code verification in order to accept a credit card).